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2-hour computer outage at USA customs causes delays nationwide

02 January 2018

Several other airports also confirmed the outage.

"The kiosk machines shut down", Martin said.

A two-hour outage in U.S. Customs and Border Protection's processing systems caused delays at some of the nation's biggest airports on New Year's Day. "CBP officers continued to process global travellers using alternative procedures at affected airports".

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Travelers entering the USA have been growing increasingly frustrated at long security queues as immigration desk computers at various United States airports shut down for about two hours on Monday, media reports have said.

A spokesperson tells CBS News that Customs and Border Patrol has been contacted and are investigating. CBP later put out a statement on its Twitter page, saying all the airports were back online after a brief outage of its processing systems.

Making the situation worse is that Monday was a busy day, with a lot of people returning home from the holiday.

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Footage has been posted of passengers clogged up in queues as they wait for word on when the computers will be back up and running. "Seems like there's some insane, end of the world thing going on".

Security remained the priority during the outage.

"At this time, there is no indication the service disruption was malicious in nature", she said.

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The agency reported that it still had access to national security-related databases during the disruption, and all travelers were screened according to security standards.

2-hour computer outage at USA customs causes delays nationwide